Return & Refund Policy

Effective date: October 22, 2026

This Return & Refund Policy explains the circumstances in which Tech Pedia, operated by Abir Distribution BD, accepts returns, replacements, cancellations, and refunds for orders placed through techpediabd.com.

We aim to provide genuine and correctly described products. If you receive a product that is damaged, incorrect, defective, incomplete, or otherwise qualifies for a return or refund under this policy or applicable law, please contact us as soon as possible.

1. Order Cancellation

Customers may cancel an order free of charge before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible.
If a dispatched order can be stopped or returned to us, we will explain the available options. Any applicable return, redelivery, or shipping cost may be deducted from the refund where legally permitted and applicable to the circumstances.

2. When You May Request a Return or Replacement

You may contact us if you receive:

A damaged product.
A product that is different from the product you ordered.
A product with missing components or accessories.
A product that is incomplete.
A product that is defective or does not function as reasonably expected.
A product that otherwise qualifies for a return, replacement, or refund under applicable law or the terms stated for that product.

Return eligibility may depend on the nature of the product, its condition, the reason for the return, and any applicable manufacturer warranty. We will assess each case individually and provide the appropriate resolution.

3. Damaged, Incorrect, or Incomplete Products

If your product arrives damaged, incorrect, or incomplete, please contact us promptly after receiving the order.

To help us investigate, please provide:

Order number.
Description of the issue.
Photos and video of the product, packaging, and shipping label.

We may request additional information where reasonably necessary to investigate the complaint.

An unboxing video may be useful evidence when investigating a delivery or product complaint. However, the absence of an unboxing video does not, by itself, invalidate a genuine complaint or remove any applicable statutory rights.

Where the issue is confirmed, we may offer an appropriate replacement, repair, refund, or other remedy depending on the circumstances, product availability, warranty terms, and applicable law.

4. Defective Products and Warranty

Some products may be covered by a manufacturer or seller warranty.
Where a product is covered by a warranty, we may coordinate with the manufacturer, authorised service centre, distributor, or warranty provider to arrange inspection, repair, replacement, or another applicable remedy.
Warranty coverage may vary by product.
A warranty may not cover damage caused by misuse, accidents, liquid exposure, physical damage, improper installation, unauthorised modification, or other conditions excluded by the applicable warranty.
Nothing in this policy is intended to exclude or limit rights that cannot lawfully be excluded or limited under applicable Bangladesh law.

5. Product Condition for Returns

Where a return is approved, customers should return the product in the condition specified by Tech Pedia for that particular return.

Where applicable, please retain:

The original product.
Original packaging.
Accessories and included components.
Manuals and documentation.
Invoice or proof of purchase.
Warranty card or warranty documentation, where provided.

Do not intentionally damage, modify, disassemble, or alter a product that you intend to return unless instructed by Tech Pedia or an authorised service provider.

For products that are returned because of a confirmed defect, incorrect item, or other issue attributable to Tech Pedia, we will explain the appropriate return procedure.

6. Products That Cannot Be Returned

Certain products may not be eligible for return because of their nature, condition, hygiene considerations, activation status, software or licence restrictions, or other applicable limitations.

Examples may include products that:

Have been damaged through customer misuse or accidental damage.
Have been modified, repaired, or disassembled without authorisation.
Have been physically damaged after delivery.
Cannot be resold because of customer-caused damage or alteration.
Are subject to specific manufacturer, software, licence, hygiene, or other restrictions.

This does not affect any return, replacement, refund, warranty, or other right that applies under mandatory applicable law. Product-specific return restrictions, where applicable, will be communicated before or at the time of purchase where reasonably practicable.

7. Return Request Process

To request a return, replacement, or refund, contact Tech Pedia using:

Email: [email protected]
Phone: +880 1540-103835

Please provide:

Your order number.
Your name and contact information.
A description of the issue.
Photos and video of the product, packaging, and shipping label.
Any other information reasonably requested to investigate the claim.

Please do not send a product back without first contacting us and receiving return instructions, unless applicable law requires otherwise.

8. Return Inspection

After receiving a returned product, we may inspect the product and the information provided with the return request. The inspection may include checking:

The reported defect or issue.
Product condition.
Serial number or identifying information.
Included accessories and components.
Signs of accidental or physical damage.
Whether the product matches the order.
Whether the issue is covered by an applicable warranty or return condition.

Submitting a return request does not automatically mean that the return, replacement, or refund has been approved. We will communicate the outcome after the relevant assessment.

9. Replacement

Where a replacement is approved, we will attempt to provide the same product.
A replacement is subject to product availability.
If the product is out of stock, a replacement may not be possible. In that situation, we may provide an applicable refund or another appropriate resolution, subject to applicable law.
If the replacement product has a different price or specification, we will explain the available options before proceeding.

10. Refunds

Where a refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.
For eligible cancellations or returns, we may refund the applicable amount after the relevant cancellation, return, inspection, or verification process has been completed.
Where legally permitted, applicable return, redelivery, or shipping costs may be deducted from the refund where those costs are properly attributable to the customer's request or circumstances.
We will not deduct costs resulting from an error attributable to Tech Pedia.
For payments made through the EPS payment gateway, refunds may be processed through the applicable payment channel or according to the payment provider's procedures.
For Cash-on-Delivery orders, where a refund is due, we may request the customer's appropriate payment details or use another suitable refund method.

11. Refund Processing Time

We do not guarantee a fixed refund-processing timeframe for every case.

We will investigate and process eligible refunds as soon as reasonably possible, taking into account the nature of the claim, product inspection requirements, courier arrangements, payment method, and any third-party payment or banking processing requirements.

Once a refund has been initiated through a payment provider or financial institution, the time for the funds to appear in the customer's account may depend on that provider.

12. Delivery-Related Returns

If an order is returned because delivery was unsuccessful, the customer may be contacted regarding redelivery or cancellation.
A further delivery attempt may be possible depending on courier arrangements.
Any applicable additional delivery or redelivery charge will be disclosed before redelivery.
If the customer does not contact Tech Pedia regarding a returned shipment within 7 working days, Tech Pedia may restrict or block the phone number and/or email address associated with the order from placing future orders. This restriction does not remove any rights the customer may have under applicable law.

13. Lost Shipments

If a shipment is confirmed as lost by the courier, the customer may choose between a replacement or refund, subject to product availability and applicable law.

If the product is out of stock, a replacement will not be possible and an applicable refund will be provided. Tech Pedia will coordinate with the relevant courier to investigate reported lost shipments.

14. Return Shipping Costs

Where a return is required because of an error by Tech Pedia, such as sending an incorrect product or where a confirmed product issue is attributable to Tech Pedia, we will explain the appropriate return-shipping arrangement.
Where a return is requested for a reason that is the customer's responsibility, any applicable return or shipping cost will be disclosed before the return is arranged.
Any deduction from a refund will only be made where applicable and legally permitted.

15. No Unauthorised Returns

Please contact us before sending a product back. A parcel returned without sufficient order information or without following the applicable return instructions may take longer to process. We may contact the customer to verify the order and return details before proceeding.

16. Customer Rights

This policy is intended to explain Tech Pedia's normal return and refund procedures.

Nothing in this policy is intended to exclude, restrict, or replace any mandatory consumer rights, remedies, warranties, or protections that apply under the laws of Bangladesh. Where a mandatory legal right provides a customer with a remedy that differs from this policy, the applicable legal requirement will prevail.

17. Contact Us

For return, replacement, warranty, cancellation, or refund requests, contact:

Tech Pedia (Abir Distribution BD)

Email: [email protected]
Phone: +880 1540-103835
Website: techpediabd.com

Please include your order number whenever contacting us about an existing order so that we can identify your purchase and assist you more efficiently.