Shipping & Delivery Policy

Effective date: October 22, 2026

This Shipping & Delivery Policy explains how Tech Pedia, operated by Abir Distribution BD, processes and delivers orders placed through techpediabd.com.

1. Delivery Coverage

We deliver to serviceable locations within Bangladesh through our delivery partners, including Steadfast and Pathao.

Delivery availability depends on your address, the product, and courier coverage. Some remote locations may require additional time or collection from a courier service point. If home delivery is unavailable, we will explain the available options before dispatch.

2. Order Confirmation and Processing

After you place an order, we may contact you to verify your contact details, delivery address, product availability, and payment information relevant to the order.

• Order processing time: 1–3 business days.
• Processing days and hours: Saturday–Thursday, 10:00 AM–7:00 PM, excluding public holidays.

Receiving an order acknowledgement does not necessarily mean that your order has been dispatched.

If a product is unavailable or we cannot fulfil your order, we will notify you and explain the available cancellation or refund options. We will not substitute a different product without your agreement.

3. Estimated Delivery Times

Estimated delivery periods after courier handover are:

We will make reasonable efforts to deliver orders as soon as possible. Processing time is separate from delivery time unless your order confirmation states otherwise.

Delivery estimates may be affected by public holidays, severe weather, transport disruptions, courier delays, or other unexpected events. These estimates do not override delivery deadlines or customer remedies required by applicable Bangladesh law.

If we become aware of a significant delay, we will notify you and explain the available options.

4. Shipping Charges

Standard delivery charges may vary depending on the delivery route and package weight.

• The applicable shipping charge will be disclosed at checkout or communicated for your approval before the order is confirmed.
• Shipping charges may vary where the package exceeds the stated weight ranges or where special delivery arrangements are required.
• We may offer free delivery on selected products or during promotional campaigns. Any free-delivery offer will be subject to the conditions stated in the relevant promotion.
• Additional charges arising from an address change, redelivery, or other customer-requested delivery changes will be explained before you agree to them.

5. Delivery Address and Contact Information

Please provide:

• The recipient's full name.
• An active mobile number.
• A complete delivery address, including the area, district, and postcode where applicable.
• Relevant delivery instructions or a nearby landmark, if needed.

If you notice an error in your delivery information, contact us promptly using the contact details provided below.

Address changes may not be possible after dispatch. Where a change can be arranged, the customer may be required to pay an additional delivery charge. We will explain any applicable charge before proceeding.

6. Dispatch and Tracking

When your order is handed to a courier, we will provide the available dispatch or tracking information through an order update, SMS, email, or another contact channel used for your order.

Tracking updates depend on the courier's system and may not appear immediately after dispatch.

If tracking information is unavailable or appears incorrect, contact Tech Pedia for assistance.

7. Payment and Receiving Your Order

We currently offer Cash on Delivery (COD) for eligible orders and EPS payment gateway payments, which may allow customers to pay using supported cards or mobile banking methods.

• COD may be unavailable for certain products or during certain periods.
• Please ensure that you or an authorised recipient is available to receive the shipment.

At delivery:

• Check the outer packaging for visible damage or signs of tampering.
• Confirm that the parcel is addressed to you.
• Retain the packaging, invoice, and shipping label until you have checked the order.

Note: Tech Pedia does not offer open-box inspection. Customers should not assume that a parcel can be opened before payment or acceptance. For cash-on-delivery orders, where available, follow the payment instructions confirmed with your order.

8. Damaged, Incorrect, or Incomplete Deliveries

If your parcel appears damaged or tampered with, ask the courier to record the issue and contact us promptly. Where practical, decline a visibly compromised parcel and notify us.

If you receive a damaged or incorrect item, or an item is missing, provide:

• Your order number.
• A description of the issue.
• Photos and video of the product, packaging, and shipping label, where available.

We may request additional information where necessary to investigate the issue. An unboxing video may help us investigate a complaint, but the absence of an unboxing video does not, by itself, invalidate a genuine complaint or remove any applicable statutory rights.

We will investigate each case as soon as possible and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Missed or Unsuccessful Deliveries

Delivery may be unsuccessful if the address is incomplete, the recipient cannot be reached, or no authorised person is available to receive the parcel.

• Depending on courier arrangements, a further delivery attempt may be made.
• If delivery remains unsuccessful and the parcel is returned to Tech Pedia, the customer may be contacted regarding redelivery or cancellation.
• Any applicable additional delivery charge will be disclosed before redelivery.
• If the customer does not contact Tech Pedia regarding the returned shipment within 7 working days, Tech Pedia may restrict or block the phone number and/or email address associated with the order from placing future orders.
• We will not charge you for correcting a delivery failure caused by our error.

10. Delayed or Lost Shipments

If your order has not arrived within the stated delivery period, contact us with your order number. We will coordinate with the courier to investigate.

If the shipment is confirmed lost or cannot be delivered, the customer may choose between a replacement or refund, subject to applicable law and product availability.

A replacement will not be possible if the product is out of stock. In such cases, an applicable refund will be provided.

Using a third-party courier does not remove Tech Pedia's responsibilities to customers under applicable law.

11. Cancellations and Returns

Customers may cancel their order free of charge before dispatch.

Once a shipment has been dispatched, cancellation may not be possible. If the shipment can be stopped or returned, we will explain the available options.

Any applicable return, redelivery, or shipping cost may be deducted from the refund where legally permitted and applicable to the circumstances.

Cancellation eligibility, returns, refund processing, and other applicable conditions are governed by our Return & Refund Policy and applicable law.

12. Contact Us

For delivery questions, address corrections, tracking assistance, or shipping complaints, contact:

Tech Pedia (Abir Distribution BD)

• Email: [email protected]
• Phone: +880 1540-103835
• Website: techpediabd.com

Please include your order number so we can identify your purchase and assist you efficiently.