Terms of Service - Tech Pedia

Effective date: October 22, 2026

Last updated: October 22, 2026

1. About Tech Pedia

Tech Pedia is a technology products and gadgets business operating at techpediabd.com, under the trade-licensed business name Abir Distribution BD.

In these Terms, “Tech Pedia,” “we,” “us,” and “our” refer to Abir Distribution BD operating as Tech Pedia. “You” refers to anyone accessing our website or purchasing our products.

Business address: 21, ave 1, block - c, section - 13, mirpur-1216, kafrul, dhaka
Trade licence & issuing authority: Trade License registered under Dhaka North City Corporation, Bangladesh
Customer support email: [email protected]
Customer support phone: +8801540103835

These Terms apply to use of our website and purchases made through it. Relevant sales, return, and warranty provisions also apply to physical-store purchases where disclosed before purchase, subject to applicable law.

2. Acceptance and eligibility

By using our website or placing an order, you agree to these Terms to the extent applicable to that activity. If you do not agree, please do not create an account or place an order.

To place an order independently, you must be legally capable of entering into a binding contract under Bangladesh law. Otherwise, a parent or legal guardian must place the order on your behalf.

3. Accounts and account security

You must provide accurate and current information when creating an account or placing an order, including your name, phone number, email address where requested, and delivery address.

You are responsible for keeping your login credentials confidential. Do not share passwords or one-time passwords (OTP) with others, including anyone claiming to represent Tech Pedia.

Please notify us promptly if you suspect unauthorized access to your account. We may restrict an account where reasonably necessary to investigate fraud, unauthorized access, or misuse.

4. Product information and availability

We aim to display accurate product descriptions, specifications, prices, stock information, and warranty details.

Product images are illustrative. Colours and appearance may differ slightly because of lighting or screen settings, but this does not excuse supplying a materially different product from the one described.

Any refurbished, used, open-box, or otherwise non-new condition will be disclosed in the product listing.

Availability may change before an order is accepted. If a product becomes unavailable, we will contact you with available options. We will not substitute another product without your agreement.

5. Prices and charges

Prices are displayed in Bangladeshi Taka (BDT) unless expressly stated otherwise.

Applicable taxes, delivery charges, and other payable fees will be disclosed before you confirm your order.

Prices and promotions may change for future purchases. If we discover a material pricing or listing error affecting your order, we will explain the error and request your agreement to proceed at the corrected price or offer cancellation and an applicable refund. We will not charge an additional amount without your agreement.

6. Orders and acceptance

After you place an order, we may send an acknowledgement confirming that we have received it. This acknowledgement does not by itself mean the order has been accepted.

An order is accepted when we confirm and dispatch your order with an explicit order-acceptance confirmation notification via email, SMS, or phone verification.

Before acceptance, we may decline an order for a legitimate reason, including unavailable stock, unsuccessful payment, an undeliverable address, or reasonable evidence of fraud. We will notify you and refund any amount collected for an order we cannot fulfil, within the applicable legal deadline under Bangladesh digital commerce regulations.

Cancellation after acceptance remains subject to applicable law and your consumer rights.

7. Payments

Available payment methods are displayed at checkout and may include Cash on Delivery (COD), Mobile Financial Services (bKash, Nagad), and authorized online debit/credit cards.

Payments must be made through our authorized checkout methods or payment channels expressly identified by Tech Pedia. Do not send money to an unverified personal account.

Payment processing may be handled by third-party providers under their own applicable terms and privacy notices. Using a payment provider does not remove Tech Pedia’s responsibilities to you as the seller.

Any advance-payment arrangements will follow applicable Bangladesh requirements under the Digital Commerce Operation Guidelines.

8. Delivery and collection

We deliver nationwide across all 64 districts in Bangladesh. Estimated delivery times and charges will be displayed before purchase.

Delivery estimates do not override any mandatory legal delivery deadline. If a delay occurs, we will inform you and provide the cancellation, refund, or other options required by applicable law.

You must provide a complete delivery address and a reachable phone number. If delivery fails because of incorrect information or your unavailability, any proposed redelivery charge will be explained and agreed before redelivery.

For store collection, we may request an order confirmation and reasonable verification that the person collecting is authorized.

If an item arrives visibly damaged, incorrect, or incomplete, please contact us promptly. Photos, packaging, and order details can help us investigate. Failure to provide an unboxing video does not automatically remove your legal rights.

9. Order cancellation

To request cancellation, contact our support team at [email protected] or +8801540103835 and provide your order number.

Before dispatch: You may request cancellation before your order is handed over to our courier partner without penalty.
After dispatch: Cancellation or return requests will be handled under our Return and Refund Policy and applicable law.
Cancellation by Tech Pedia: If we cannot fulfil your order due to stock unavailability or verification issues, we will notify you and arrange the full refund promptly.

Any lawful cancellation or delivery charge must be disclosed before purchase. We will not impose undisclosed penalties.

10. Returns, replacements, and refunds

Our Return and Refund Policy, made available before checkout, explains:

When customers can request a return, replacement, or refund.
The process for damaged, defective, incorrect, or incomplete orders.
Whether change-of-mind returns are accepted.
Relevant request periods and item-condition requirements.
Who pays return shipping in each situation.
Refund methods and processing deadlines.

Return request period: Within 7 calendar days of delivery.
Refund processing period: 7 to 10 business days following return inspection and approval.
Return contact: [email protected] / +8801540103835

Any product-specific restrictions must be disclosed before purchase and must not exclude mandatory remedies for defective, misdescribed, or incorrectly supplied goods under Bangladesh consumer protection laws.

11. Warranty and after-sales service

Warranty coverage varies by product. The product page or accompanying warranty information will identify:

Whether coverage is provided by the manufacturer, official distributor, or Tech Pedia.
The warranty duration and coverage terms.
The claim process and required proof of purchase (invoice / warranty card).
Any applicable exclusions or authorized service centre locations.

Damage caused by liquid, unauthorized repair, physical tampering, or electrical surge may not be covered by a commercial warranty, where that exclusion is lawful and applicable.

A commercial warranty supplements, and does not replace, your mandatory rights under Bangladesh law.

Before submitting a device for service, back up your personal data and remove sensitive information where possible. Do not provide account passwords unless a specific diagnostic service genuinely requires access and a secure arrangement has been agreed.

12. Promotions and discounts

Promotions, vouchers, coupons, and special deals may have separate conditions, including validity periods, eligible products, minimum spend, and usage limits. These conditions will be disclosed with the offer.

Changes to an offer will not retrospectively remove a valid discount from an accepted order except where permitted by law.

13. Acceptable website use

You must not:

Use the website for fraud or unlawful activity.
Access another person’s account without authorization.
Attempt to disrupt, compromise, or bypass website security.
Submit malicious code, fraudulent orders, or knowingly false claims.
Publish unlawful, abusive, or rights-infringing content.

We may take proportionate action against misuse, including restricting access. Account restrictions do not extinguish obligations relating to existing orders, refunds, or warranties.

14. Website content and reviews

Website content owned by or licensed to Tech Pedia (including branding, original text, graphics, and design) is protected by applicable intellectual property law. Third-party product names, logos, and trademarks remain the property of their respective owners.

If you submit a product review or rating, it must reflect your genuine experience and must not disclose another person’s private information.

You retain ownership of your review but permit us to display and reproduce it for operating and promoting our services. We may moderate spam, abusive, or unlawful content, but will not alter a review to misrepresent your opinion.

15. Privacy

Our Privacy Policy explains how we collect, use, retain, and share personal information relating to accounts, orders, delivery, and customer support.

Acceptance of these Terms does not constitute blanket consent to optional marketing or unnecessary data collection. Where separate consent is required, we will request it separately.

16. Service availability and responsibility

We take reasonable steps to maintain the website, but access may be interrupted by maintenance, technical problems, or circumstances beyond our reasonable control.

We remain responsible for our obligations under applicable law. Nothing in these Terms excludes or limits liability or consumer remedies that cannot lawfully be excluded, including liability arising from fraud or misrepresentation.

17. Events beyond our reasonable control

Events such as natural disasters, major transport disruptions, or government restrictions may affect fulfilment.

If an event affects your order, we will inform you and take reasonable steps to minimize the impact. This provision does not remove any mandatory cancellation, delivery, or refund rights under Bangladesh regulations.

18. Complaints and dispute resolution

If you have a complaint or grievance, please contact us:

Email: [email protected]
Phone: +8801540103835
Address: 21, ave 1, block - c, section - 13, mirpur-1216, kafrul, dhaka
Complaint acknowledgement target: Within 24 to 48 hours
Resolution target: Within 7 business days

Please include your order number, a description of the issue, and supporting information where available.

We will try to resolve complaints fairly. This process does not prevent you from contacting the Directorate of National Consumer Rights Protection (DNCRP) or seeking another remedy available under Bangladesh law.

19. Governing law

These Terms are governed by the laws of Bangladesh. Disputes may be brought before the competent courts or authorities in Bangladesh, subject to applicable jurisdiction rules and mandatory consumer protections.

20. Changes to these Terms

We may update these Terms and will publish the revised version with an updated date. Material changes will be communicated where required by law.

Unless legally required or otherwise validly agreed, changes will apply prospectively and will not alter the terms governing an already accepted order.